About – Orb

.why Orb?

When choosing an agent to let and manage your property, it is important you have confidence in who you choose.

With ORB, you can rest assured you are in safe hands. Customer satisfaction is our ultimate focus and to do this whilst providing a professional, yet friendly service.

We will always provide you with clear, honest, and straightforward advice to make the process of renting out your property as stress-free as possible. Our experienced team, who are always happy to go the extra mile, will provide you with expert support every step of the way.

As we are a local, independent lettings specialist we can tailor our service to meet your individual needs.

Other benefits of using ORB

Intense and thorough marketing of your property, with prompt and regular feedback to all our Landlords; ensuring all Tenant queries are also dealt with in a prompt manner
The best Legal documentation and support in the UK from our solicitors PainSmith Solicitors
Detailed and thorough referencing of each Tenant
A highly detailed check-in and checkout condition report with regular and thorough inspections during the tenancy, inspection reports will also be sent to you after each visit
A 24-hour manned help desk for tenants to call with any issues and repairs to ensure costly contractor callouts are minimised
An online Landlord portal, which you will have access to 24/7 enabling you to access information about your tenancies, including the status on all your tenancies, any maintenance issues that are ongoing and access to all your property statements, enabling you to see a breakdown of all financial transactions
Everything is computerised and prompt, including using award-winning lettings software to coordinate all our activity – this ensures all our staff can deal with any request (no being passed around from staff member to staff member or waiting for someone to call you back!)
We also pride ourselves on our excellent relationship with our Landlords – maintaining great communication, from marketing and letting through to property management and legal issues.

With over 150 pieces of legislation that Landlords must comply with, letting out a property can become a bit of a minefield! Landlords should be aware of all the safety issues and legal requirements; failure to abide by this legislation could result in major issues, leading to fines or criminal proceedings. We use a specialist law firm, PainSmith Solicitors, who have a wealth of expertise in dealing with this complex area of law; so, we are always kept up to date with any changes and make sure the correct information is passed onto you.

We use award-winning software from VTUK, which streamlines all our processes, giving us more time to spend with our clients and not “bogged-down” with administrative tasks. The software helps keep accurate records and has reminders and prompts for important events, ensuring nothing is missed. Using this software also means we can offer online portals for both Landlords and Tenants, which are accessible 24 hours a day, 7 days a week, meaning you always have access to your property records and know the status of any tenancy you have with us.

We are a member of The Property Redress Scheme, which is a free, consumer redress scheme authorised by the Government since 2014, to provide an impartial service that considers consumer complaints about a variety of property related issues. All property agents who carry out estate, lettings and property management work, have a legal responsibility to belong to a redress scheme and, if at any point, the consumer feels the service one of our members has provided falls short of what is expected, they may be able to raise a complaint

We are safeagent accredited, meaning we are part of a Client Money Protection (CMP) Scheme. As a Landlord or Tenant, using a firm that is accredited by safeagent has a lot to offer due to the strict criteria agents have to follow; so great peace of mind for all involved.

We advertise all of our properties to let on Rightmove; the UK’s number one property portal and the UK’s largest property marketplace.

Tenancy Deposit Scheme (TDS) is a government-approved scheme for the protection of tenancy deposits; which provides fair adjudication for disputes that arise over the tenancy deposits that we protect.

.why Orb?

Other benefits of using ORB

For any advice or to receive a free, no-obligation market appraisal contact us today.